Netapp Snapmanager Failing to Start

Written by Mo Elamin. Posted in Blog

I have been experiencing issue on our SQL servers (2008 R2), where Netapp snapmanager fails to start, the server gives the following system Event error.

The SnapManager Service service failed to start due to the following error:

The service did not respond to the start or control request in a timely fashion

This is fixed by increasing the service start timeout setting for the Service Control Manager. In the registry Add an entry labelled ServicesPipeTimeout into the subkey

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

Give it a DWORD timeout value of 60secs

Reboot for the registry change to take effect.

http://support.microsoft.com/kb/824344

When a service starts, the service communicates to the Service Control Manager how long the service must have to start (the time-out period for the service). If the Service Control Manager does not receive a “service started” notice from the service within this time-out period, the Service Control Manager terminates the process that hosts the service.

This time-out period is typically less than 30 seconds. If you do not adjust this time-out period, the Service Control Manager ends the process and the attached debugger while you are trying to debug. To adjust this time-out period, follow these steps: a.In Registry Editor, locate, and then right-click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control

• Point to New, and then click DWORD Value. In the right pane of Registry Editor, notice that New Value #1 (the name of a new registry entry) is selected for editing.

• Type ServicesPipeTimeout to replace New Value #1, and then press ENTER.

• Right-click the ServicesPipeTimeout registry entry that you created in step c, and then click Modify. The Edit DWORD Value dialog box appears.

• In the Value data text box, type (in the) TimeoutPeriod, and then click OK

Note ServicesPipeTimeout is a placeholder for the value of the time-out period (in milliseconds) that you want to set for the service. For example, if you want to set the time-out period to 24 hours (86400000 milliseconds), type 86400000. (Enter 60000 in decimal – 60secs).

•Restart the computer. You must restart the computer for Service Control Manager to apply this change.

•Start your Windows service. To do this, follow these steps: a.Click Start, and then point to Programs.

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